Customer Support Representative
job description
Customer Support Representative
Astor &
Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative.This is a full-time benefitted onsite position based in the Lakewood, CO area.
Roles and Responsibilities:
Answer customer product questions, assist with orders, track returns, accept payments for online products
Document customer interactions in a tracking system
Handle fax, e-mail and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Occasional warehouse product management support
Perform other tasks as assigned
Requirements
6 months of customer interaction experience
Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail and phones preferred
Experience providing support to end users on web site navigation ideal
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required
Benefits
Astor &
Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor &
Sanders Corporation (Astor) is an Equal Opportunity Employer.
Some of our competitive benefits include:
Medical and dental coverage
401k plan with employer contribution
Paid vacation, vacation, and sick leave
Metro-check program
Tuition reimbursement