Customer Success Specialist (Remote)

Job Description
You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.
ROLE
This is the perfect opportunity for individuals to get a foot in the door and accelerate their career at a rapidly growing SaaS company. You should be passionate about engaging customers and expanding their use cases. You have impeccable relational skills and have the customers best interests in mind.
Own overall relationship with assigned clients, which include:
Increasing adoption, ensuring retention, and satisfaction
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work to identify and/or develop upsell opportunities
Advocate customer needs/issues cross-departmentally