Customer Success Manager

Job Description
As the Global Guided organization continues to grow, we are looking for a Senior Customer Success Manager to join the Global Leadership team.
What you get to do in this role:
This role is part of the Impact, Global Guided Delivery organization reporting to the Global Senior Director.
You will act as the CS Sponsor for key Guided customers across the globe.
You willevangelize the Impact Guided brand.
You will take responsibility for the delivery &
reporting of all major programs, projects and Initiatives that involve theGlobal Guided team.
You will champion the acceleration of platform adoption, driving customers to achieve their business objectives, and mitigate risk.
You will be responsible for managing robust feedback systems to capture comprehensive insights into customer satisfaction and identify areas for improvement. Track key customer experience metrics such as NPS and CSAT to measure the effectiveness of customer success initiatives. Identify customer needs proactively and offer tailored solutions and support to enhance their overall experience.
You will support the Global Guided Leadership team with renewals and pre-sales conversations.
You will support the Global Guided Leadership team with the organization's hiring strategy and efforts.