Customer Success Manager – Us Remote

Job Description
As the newest member of our team, you will be critical in cultivating strong customer relationships and ensuring successful onboarding and adoption of our practice-based learning platform. You have 3+ years of experience in a customer success role with a SaaS platform company and a passion for spontaneous problem-solving - diving into unchartered territory when necessary. Your natural talent for managing multiple customers with an unshakably positive attitude is just one of your superpowers. If you are ready for a new challenge and eager to contribute to pushing the envelope on tech-enabled, AI-enhanced experiential learning, let's chat!
What your days will look like:
Serving as the day-to-day contact for end-users, prioritizing responsiveness, answering questions, and resolving tech-related issues
Acting as a trusted advisor, ensuring customers derive maximum value from SimGate’s suite of tools - driving successful adoption and renewal
Maintaining a deep understanding of our platform and how each client can leverage our products to meet their training goals
Tracking, analyzing, and reporting customer key performance indicators (KPIs) to identify opportunities to improve the client experience
Collaborating with internal teams to ensure timely and high-quality delivery of support, training, and materials
Assisting training implementation and supporting the creation of resources, assets, and training materials to help customers effectively learn the platform and upskill in AI-supported design and development
Promoting a culture of continuous improvement in all that you do!