Customer Success Manager - Hybrid

Job Description
As a Customer Success Manager, you will partner with our clients throughout their customer journey to ensure they are getting the most out of their membership. You will ensure strong product engagement throughout their membershipand renew the client’s membership prior to expiration. You will show exemplary aptitude and capability in reducing customer churn and improving brand loyalty by proactively managing your book of business and understanding your clients’ reason for purchase.This is not a transactional customer service role. You own the customer throughout their journey.
Role Summary:
Ensure that each dentist is set up with an engagement strategy to ensure that all their business goals and expectationsare met
Make sure that each dentist is aware of all the product offerings available at Spear Education
Drive registrations to our annual Summit event as well as securing registrations forevent while onsite
Generate leads for other departments through building relationships with existing book of business
Cross-sellmembers into additional products with in the Spear product ecosystem
Renew client membership prior to scheduled expiration