Customer Success Director | Fully Remote Usa

Job Description
The Customer Success Director (CSD) is a key position that drives the strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and the CSD will frequently multi-task between management, technical, business, strategic, marketing, and planning activities. This is an extremely entrepreneurial position and requires the decision-making, work ethic, and tenacity of an entrepreneur. The CSD drives results that tie back to strategic business goals for assigned accounts and HireVue, all while serving as a hero for our customers.
Account Management &
Strategic Direction
Partner with a portfolio of key accounts to develop a strategy for successful adoption, long term value and business impact
Facilitate ongoing executive meetings to define and proactively drive progress towards desired business metrics and outcomes
Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
Build broad relationships with key account contacts as well as internal partners on the sales, product and engineering teams
Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account portfolio.
Subject Matter Expert/Advocate
Partner with customers on HireVue product offerings, best practices &
processes and lead customers to effectively integrate digital interviewing into those processes
Advocate for customers internally by building and maintaining strong partnerships with the sales, product management and marketing teams