Customer Success Director | $120k-$180k | High Growth Creator Management Startup

Job Description
The Customer Success Director will play a crucial role in ensuring the success and satisfaction of our customers. This role involves leading a team of Customer Success Managers, developing and implementing strategies to enhance customer engagement, and working closely with other departments to deliver an outstanding customer experience. The ideal candidate will have a strong background in customer success within the software industry and a passion for helping customers achieve their goals.
Key Responsibilities:
Lead, mentor, and support a team of Customer Success Managers, fostering a culture of excellence and continuous improvement.
Develop and implement training programs to enhance the skills and knowledge of the Customer Success team.
Set performance goals and conduct regular performance reviews to ensure team members are meeting their objectives.
Develop and execute strategies to drive customer adoption, satisfaction, and retention.
Monitor customer health metrics and proactively address any issues to prevent churn.
Oversee the customer onboarding process to ensure a smooth and successful implementation of our software.
Provide guidance and support to customers, helping them to fully utilize our products and achieve their business objectives.
Act as a point of escalation for any customer issues, working to resolve them quickly and effectively.
Collaborate with Sales, Product, Marketing, and other departments to ensure a seamless customer journey from onboarding to renewal.
Communicate customer feedback and insights to the Product team to inform product development and enhancements.
Build and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs.
Develop customer case studies, testimonials, and success stories to highlight the value of our software.