Customer Solution Center Audit Ii: Trainer

Customer Solutions Center Appeals &
Grievances (A&
G) Training Specialist II:
Train the Team! This role is hybrid, training will be done on Webex, AND onsite
This role designs and delivers training programs to improve the skills and knowledge of the A&
G team.
Responsibilities:
Design and deliver training programs on customer service, product operations, and A&
G procedures.
Conduct training needs assessments and develop curriculum.
Maintain training materials and track employee progress.
Analyze data to identify skill gaps and recommend solutions.
Stay up-to-date on regulations and update policies and procedures.
Qualifications:
Bachelor's degree (or equivalent experience) in Business Administration or Healthcare.
3-5 years of experience in managed care, Medicaid, Medicare.
3-5 years of experience designing and delivering training programs.
Strong understanding of adult learning principles and excellent presentation skills.
Knowledge of relevant regulations (CA, Medi-Cal, Medicare, NCQA).
Basically, you'll create and deliver training programs to ensure the A&
G team has the knowledgeand skills to excel in their roles!