Customer Service Technician

Job Description
Client Relationship Specialist is responsible for facilitating the day-to-day
Communication between our clients and our laboratories, ensuring exceptional
Client experience, and performing tasks within the various login departments.
Essential Duties and Responsibilities:
Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
Advise walk-in clients about service information and project preparation.
Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
Unpack shipments and document receipt of sample.
Update client and project data records in LIMS and CRM software systems.
Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
Ability to assist with administrative tasks as necessary.
Teamwork is the foundation of success at Eurofins CEI;
We perform other tasks as needed across departments.