Customer Service Specialist

Job Description
This role is responsible for the handling, management, and successful completion of customer orders from all channels and Product/Business Sectors, ensuring entry into the relevant system within agreed timescales and to advised criteria, promised delivery dates, and customer purchase order fulfillment requirements.
What you’ll do
Ensure that all methods of communication with internal and external contacts are handled with the utmost integrity to project the high-quality image and standards provided by LGC. Presenting courteously with customers by telephone, email, and CRM system ensuring queries outside of order entry or your level of expertise are advanced to the appropriate team.
Ensure that all customer orders received are entered accurately into the ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email confirmation on the release of the order.
Responsible for ensuring 100% follow-up to customers internally and externally.
To be responsible for the daily CRM Case Management System, ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.
To run end-of-day check reports to ensure that all incoming orders and orders built have been processed to released status and resolve any problem orders.