Customer Service Sales Support Specialist

The Customer Service Sales Support Specialist is responsible for the direct interaction with customers seeking information about our products and services or with customers placing orders to make a purchase. The Customer Service activities include supporting our internal Design &
Sales Teams by coordinating with key customer accounts and/or territories independently, quoting pricing to customers, providing product and services information, processing orders, following up on orders and shipping dates, working with outside sales associates, setting up new items, and other customer related activities.
Requirements
Associate or Bachelor degree is a plus
2+ years customer service experience (inside/outside sales support experience is ideal)
Candidate should have basic math skills or analytical skills to process orders
Effective verbal and written communication skills are necessary
Ability to execute work orders and problem solving for replacement orders or other issues
Must be highly detail-oriented, well organized, and dependable
Ability to multi-task while maintaining quality and meeting deadlines
Able to work independently yet function as part of a team
Ability to work with a variety of personalities
Proven work history with excellent attendance
Proficient in MS Office with emphasis on Excel and Outlook.
BENEFICIAL SKILLS:
Experience in the Kitchen and Bath industry is desirable
Experience working with residential contractors, remodelers, and designers
Ability to read floor plans and cabinet nomenclature
Project management or cabinet installation knowledge
Familiar with CRM programs
Familiar with 20/20 Design program
Familiar with Profit 21 program
Benefits
Health Care Plan (Medical, Dental &
Vision)
Short Term &
Long-Term Disability
Retirement Plan (401k)
Profit Sharing
Life Insurance (Basic)
Paid Time Off
Paid Holidays
While pay is commensurate with experience and required skills for all of our positions, for this job, our pay range starts at $18/hour.