Customer Service Representative

Job Description
Do you like working in an environment where you can thrive on things changing and moving quickly, taking customer calls, working with them to resolve issues, answering questions, and providing product information? Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help. Are you good at developing a rapport with the customer base, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude? Demonstrate sound decision-making judgment, abiding appropriately by established guidelines and procedures.
Responsibilities
Work in a positive, team-oriented environment, providing excellent customer care to customers regarding daily transactions, addressing inquiries, andproblem resolution.
Receive customers’ requests, analyze requests, provide the information requested, or ascertain who can best provide the requested information and route theRequest to the proper person
Enter orders, credits, and returns in the SAP software program.
Handle all incoming and follow-up calls and conduct any additional research as needed
Work to develop an in-depth understanding of the customer's spoken and unspoken needs
Identify and resolve the customer’s issues and anticipate future needs by explaining/suggesting/providing additional information that the customer may need to know
Excellent problem solver who can think outside the box
Maintain and Create Excel spreadsheets
Cross-train within the department to learn multiple accounts and responsibilities
Work with sales and purchasing staff
Analyze transactions, review pricing, correct records, and adjust errors.
Follow up with warehouses, carriers, and transportation to track and obtain proof of deliveries and shipping status
Perform daily office responsibilities, working with the Customer Service Manager, to maintain the efficient operation of the department
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility for keeping up to date and request
Assistance for further development needs.
Continuously increase knowledge and skills through self-motivation.