Customer Service Representative

Job Description
Responsibilities:
- Understand WMS, ASN, and EDI systems
- Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery
- Set up expedites if needed
- Send ASN (advance shipping notice) to all vendors/customers. Know vendor/customers preferred receiving method of this information.
- Create custom paperwork or commercial invoices for all international shipments as needed
- Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day
- Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion
- Create AR’s/picklists and create labels for outgoing freight as needed
- Reactivate, reflag, and correct bill of ladings.
- Have an understanding of the barcode scanning process and know the operations of the scanner
- If necessary, perform shipping responsibilities of loading, unloading freight, pulling &
receiving
- Keep a clean orderly working area to minimize room for error
- Update and maintain all Shipping logs
- Locate old files for Shipping &
Accounting purposes, asneeded
- Complete all billing tasks which include systematic, manual, and supplemental billed
- Run ASN report at the end of the day to ensure all shipments have been billed.
- File all documents and purge old files, as needed
- All other tasks as assigned by Supervisor