Customer Service Representative

Job Description
Cornerstone Building Brands is looking for a Customer Service Representative to support our Fortify Building Solutions store in Baton Rouge, LA. This position supports the business by providing great customer service and facilitating administrative functions at the store front. The position is customer service focused, handling customer transactions and facilitating the front-end administrative tasks for the company.
Duties and Responsibilities:
Greet customers when entering or leaving establishment and pleasantly deal with customers to ensure satisfaction
Handle customer transactions, issuing receipts, refunds, and pick lists
Field phone calls and take messages, delivering them to the correct departments
Resolve customer inquiries, guide them, and provide relevant information
Maintain showroom inventory and keep the showroom clean
Prepare nightly deposit and ensure the accurate account of money at the location
Clerical and administrative functions as a part of the daily operation
Answering incoming customer phone calls
Scanning/Uploading daily job folders and daily credit folders
Set up new customers on the computer, verifying tax exemptions and deposits
Review invoices for proper pricing, quantities and payment terms
Communicate with customers to collect cash owed
Respond to customers regarding payment matters
Research and respond to internal requests on customer activity
Apply customer payments to accounts receivable
Coordinate with internal teams to resolve invoice issues with customer
Responsible for reconciliation of petty cash and cash box
Prepare customer returns and submit to share drive
Prepare expense Purchase Orders and submit for approval
Performs other clerical duties as assigned