Customer Service Representative

Job Description
In this diverse role, the Customer Service Representative serves as a point of contact for customers with questions regarding orders, products, deliveries, and provides support for workflow efficiency. Answer and direct incoming calls and respond to inquiries.
KEY RESPONSIBILITIES
Review and evaluate customer orders for data accuracy and completeness
Obtain missing or correct data when necessary to process customer orders in a timely manner
Assure quality and consistency of data by partnering with operational teams when processing orders and invoicing
Proficient with overseas/global shipping orders. Customs and tariff/HS codes.
Maintain sales order tracker and customer records
Communicate with customers and other external locations and provide any concerns or feedback to the appropriate internal team members
Work closely with operations to efficiently process available units for timely delivery
Maintain proficiency with Salesforce and major customer ordering systems
Follow established processes and procedures to complete daily shipping documents and invoicing
Administrative duties such as filing (hard copy and electronic), copying, scanning and data entry
Participate in a variety of office projects and administrative requests when necessary
Other duties may be assigned as required.