Customer Service Representative

Job Description
AZZ has an exciting opportunity for a Customer Service Representative reporting to the Office Manager at our Baton Rouge facility. As a CSR, you will be the face of AZZ, providing an upstanding and personal customer experience. You will develop great relationships with our customers- both internally and externally. The CSR sets and manages service expectations and is always looking for ways to improve and enhance our customer and employee relations.
Duties and Responsibilities
Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, as well as actions taken.
Checks to ensure that appropriate changes were made to resolve customers' problems.
Contacts customers to respond to inquiries or to notify them of order status.
Refers unresolved customer grievances to management for further investigation.
Determines charges for services requested, collects payments or arranges billing.
Answers customers' questions about pricing, turnaround time and available services.
Prepares estimates that address the customers’ needs. Addresses credit or contract terms, warranties, ship dates and anticipated delays.
Monitors market conditions and competitors' prices and services.
Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be processed and enters this information on order forms and shipping documents.
Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
Assists shipping department and prepares/ships orders to designated locations.
Reviews orders for completion and informs customers accordingly.
Attempts to sell additional services to prospective or current customers by telephone.