Customer Service Representative

Company Overview and Job Description Summary:
With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. We are looking for a Customer Service Representative to join our team and share our passion for our machines and the community. Join us to continue building our reputation. This is a unique opportunity to make a lasting impact on a fast-growing company. As a Customer Service Representative, you will be the main point of contact and provide reputation-worthy customer service.
Requirements
Main Responsibilities/Functions:
Answer calls and emails in a timely manner to maximize customer satisfaction
Learn product line and resolve entry level issues for the customers
Manage and monitor daily assignments through the customer service team
Identify and resolve customers’ needs, wants, and issues to ensure satisfaction and retention
Research every issue and provide solutions to customers
Investigate and report claims to shipping carriers, such as UPS, FedEx, USPS
Coordinate pickups and returns between customers and shipping agents
Enter and process customer orders as needed.
Monitor delayed shipments
Assisting with assigned projects with customer service department
Qualifications:
3 years of customer services experience
Work experience in Technology, Machining, or Industrial type companies
Strong phone and verbal communication skills
Adaptable to different personality types
Familiarity with CRM technology
Always customer-centric
Ability to professionally manage and adapt to customer support incidents
Strong organizational and time-management skills
Ability to multitask
Self-motivated
Ability to identify and resolve problems
Adapt to constantly changing priorities
Working Conditions and Physical Requirements:
There are prolonged periods of sitting, standing and working at a computer and on the phone with a headset. Traveling may be required.
Job Type:
Full-time
Benefits
Pay:
$22.00 - $26.00 per hour
Expected hours:
40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Experience level:
2 years
3 years
Shift:
Day shift
Morning shift
Weekly day range:
Monday to Friday
Work setting:
Call center
In-person
Office
Experience:
Customer service:
2 years (Required)
Customer relationship management:
3 years (Preferred)
Ability to Commute:
Anaheim, CA 92806 (Preferred)
Ability to Relocate:
Anaheim, CA 92806:
Relocate before starting work (Required)
Work Location:
In person