Customer Service Representative
job description
The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 56 Best Places to Work Awards.
Customer Service Representative Benefits, include:
Top-tier benefits:
Medical, Dental and Vision
401k with company match
Paid time off &
paid holidays
Employee discounts
Employee referral bonuses
Annual reviews and merit increases
The Customer Service Representative is the “go to” person in the Body Shop for customer assistance. As a Customer Service Representative, you are responsible for handing incoming phone calls to the Body Shop, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position!
Customer Service Representative Requirements
Valid driver’s license
Prior retail/receptionist or customer service experience preferred
Perform consistently to provide excellent customer service
Ability to work in team environment
Strong oral and written communication skills
Ability to set appointments using an online system and understand basic technical information
About Faulkner
The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 30 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.
Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.