Customer Service Representative

Job Description
Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:
Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Manage a large amount of inbound and outbound calls in a timely manner
Follow call 'scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions
Keep records of customer conversations in Norco's electronic system in a comprehensible way
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Educates patients/clients on medical products and services
Process customer orders and accurately input customer orders into the computer
Perform other tasks as assigned or necessary