Customer Service Representative - Part Time

Job Description
This is a part time position (1st shift), must be able to work every other Sunday and one Saturday a month.
RESPONSIBILITIES AND DUTIES
(50%) Order Processing
Process and verify store orders received through Pulse (electronic ordering system)
Provide courtesy reminder calls to stores that have not placed order by cut-off times
Prepare billing for order add-ons and pickups
Prepare all paperwork for loading and production (using Access program);
run any pertinent reports, dough maps
Prepare route packages for drivers to include invoices, keys, credit requests, D&
S paperwork, COD requests, alarm codes, and any necessary communications to the stores
Coordinate and disseminate corporate, marketing and other company information to the stores
Assist with routing of trucks where applicable
(20%) Customer Service
Receive and resolve customer requests, concerns and complaints
Contact stores to advise them of any changes to routing schedules;
weather or production delays, etc.
Answer and route all departmental calls
(10%) Clerical Support
Maintain filing system for invoices, reports and other customer related information
Maintain customer contact list
Update or add new store information in order management system (Domicas)
Provide clerical support to other departments as needed
(5%) Credit Process
Process credits for the Domino's Pizza stores
Code credits for delivery accuracy using credit tracking program
Coordinate credit requests with appropriate departments for further research
Process special orders/pick-ups
(15%) Additional Administrative Duties as Assigned
This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:
General Accounting
Assist with accounts payable
Assist in generating weekly keys
Provide back-up to payroll administrator
Assist with accounts receivable and past dues
Inventory
Perform inventory counts and reconcile ICL
Order vegetables products
Maintain vendor credits, working with WRC to obtain accurate credits