Customer Service Rep

Job Description
Selected candidate will perform inside sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy. This position is not a remote role.
Responsibilities
Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines
Proactive with good decision making skills, able to work in an empowered environment
Excellent follow-up skills and attention to detail
Project management
Handling wide and varied inquiries from customer calls &
emails