Customer Service - Kundenservice - German Language

About the Client
My clientis a boutique business process outsourcing (BPO) provider that offers multi-lingual and omnichannel support, CX, back-office &
automation services.
Job Responsibilities
At the forefront of company operations, your role entails maintaining and enhancing a high standard of customer service by delivering timely support to customers through email, live chat, and phone.
Investigating and resolving complex or long-standing customer problems.
Processing refunds, promotions, and compensations for customers.
Responding to customer inquiries with the goal of achieving first-contact resolution.
Providing guidance to end customers on available options.
Welcoming customers to the clients platform and promoting the use of the clients products and services.
Assigning initiatives to customers based on established guidelines and frameworks.
Promptly following up with customers to address and resolve issues.
Updating and maintaining customer details within online platforms.
Reporting customer feedback to relevant internal teams to enhance the overall customer experience.
Identifying and highlighting technical issues, raising tickets through the company's ticketing system.
Communicating the status of the resolution process to customers as necessary
Requirements
Degree holder, preferably in the Service field.
Exceptional proficiency in written German &
English, demonstrating a native-like commandof the language.
Minimum 2 years of relevant experience
Ability to participate in role-play scenarios and complete a test brief as part of the recruitment process to showcase approach and manner.
Previous experience working in an office environment.
Familiarity with online customer support ticketing systems.
Proficiency in customer relationship platforms.
Hands-on experience in outbound calls.
Preference for candidates available to start immediately.
Remuneration
Basic MYR 5,000 - MYR 15,000 (Negotiable depending on experience &
capability)
Working hours
Rotational Shift (Weekend &
Night Shift)
Consultant in charge
Angel Chok | (url removed) | (phone number removed)
Open for negotiation