Customer Service Happiness Lead

Job Description
At Vuori we are guided by three Core Values, to make great products, be in greatrelationships, and live extraordinary lives. These values along with our Investment inHappiness, lead us to creating amazing customer experiences. The Vuori CustomerService Happiness Lead is an integral part of the Customer Experience Loop, especially when itcomes to creating great relationships with our customers.As a Vuori Customer Service Happiness Lead, you will spend your day responding to VuoriShopper’s escalated questions and concerns through e-mail, Chat, and Phone, alwayswhile assuming positive intent of the customer. You will be helping the CustomerService Team when agents have questions or need to deescalate customer issues.You will work with Supervisors and train new employees and Omni’s.
Responsibilities include but are not limited to
Strong interest in providing great customer experiences
Ability to self-manage
Desire to do the right thing, all the time
Highly Skilled Communicator (orally &
written)
Willingness to take on new projects
Ability to unpack another’s emotions and respond accordingly
Experience in handling escalated customer service issues
Motivate and help train all tiers
Assist when needed in leadership inbox
Point of contact for team when Supervisor is not available
Attend meetings when Supervisor and or Manager are not available
Help update guru cards
Assist Omni and Supervisor when needed
You may be assigned additional tasks and projects in addition to the above general responsibilities