Customer Service Coordinator

Job Description
At TOMRA Food we are committed to our brand and as we continue to invest globally, we are looking for passionate and driven Customer Service Coordinator to join our team. Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals.
The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handle appropriately and in a timely manner. The Customer Service Coordinator is expected to be team-oriented and possess strong telephone, computer and problem- solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email.
This position is a temporary contract position that will last 3-6 months. If this is okay with you, please apply.
Primary Job Functions
Assign and dispatch resources for emergency equipment failures, preventative maintenance, and new installations.
Communicate repair schedules and updates with customers, service engineers, and internal stakeholders.
Support field service personnel by providing necessary materials, documentation, and instructions.
Develop strong relationships with team members, understanding their skills and experience, and assist in their training and development with area supervisors.
Regularly engage with customers, addressing service requests, spare parts orders, technical questions, and invoice disputes, providing updates throughout the process.
Collaborate with Supply Chain, Technical Support, Commercial Services, Shipping, and Finance teams to ensure optimal customer experience.
Take ownership of customer cases, following up with colleagues to resolve issues or inquiries satisfactorily.
Validate work details post-service, identifying and resolving time reporting inconsistencies before invoicing.
Monitor and expedite backordered spare parts to ensure timely delivery of customer orders.