Customer Service Concierges

Job Description
Healthcare Concierge-Customer Service
Frontier Network Management LLC
10421 South Jordan Gateway, South Jordan, UT 84095
Full-time
Profile insights
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Skills
Do you have experience in Customer service ?
Yes
No
Languages
Do you know Spanish ?
Yes
No
Job details
Here's how the job details align with your .
Job type
Full-time
Shift and schedule
8 hour shift Monday to Friday
Location
10421 South Jordan Gateway, South Jordan, UT 84095
Benefits
Pulled from the full job description
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Vision insurance
Full job description
Who We Are
Frontier Direct Care is transforming healthcare! We are a leading provider of direct primary care(DPC) healthcare services dedicated to delivering personalized and accessible medical care to all. Our mission is to prioritize the patient/provider relationship and offer comprehensive healthcare solutions tailored to individual needs. We are committed to fostering a collaborative and supportive environment where every team member plays a vital role in enhancing patient wellness. By developing strong relationships and removing obstacles, our members feel good about their healthcare! We are here to do the best work of our lives, and we hope you are, too.
Hear more from our team, in their own words:
(url removed)
Transforming Healthcare
At Frontier, we understand how to build products that people love. We care about creating and innovating our services to the benefit of our members. We are committed to finding the best healthcare solutions for the individuals and businesses in our community. We care deeply about creating relationships with our members and we hope you do, too! We are committed to transforming healthcare through our core values and would like to ask you if you're intentionally hospitable, exceptionally thorough, mission-minded, have an extra-mile attitude and are up for continuous improvement? If you answered yes to each of those qualities, we can assure you that you'll fit right into our team of changemakers.
What you will be doing:
As a Healthcare Concierge-Customer Service agent you will be providing introductory information to our members. Following up with members throughout the defined processes and providing accurate healthcare benefit information. You will be responsible for documenting all member interactions and escalating queries and concerns appropriately.
- Interpersonal and customer service skills
- Self-motivated, organized and detail-oriented
- Tenacious problem solver who enjoys working in an innovative, fast-paced team environment
- Inquisitive investigator who can connect with our members to fully understand their needs
- Attentiveness and patience
The role of the Concierge duty is to support customers. This main responsibility covers lots of duties, such as:
- Providing introductory information to members
- Following up with members throughout the defined process
- Provide accurate healthcare benefit information
- Appropriately document all member interactions
- Escalating queries and concerns appropriately
Qualifications:
- 2 years healthcare experience
- Excellent communication skills, both verbally and in writing
- Experience successfully navigating complex workflows, meeting sensitive timelines
- Organized and detail-oriented
- Ability to work full time (8-hour shifts) between 6a-6p, Monday - Friday in our professional South Jordan office
Preferred:
- Bilingual (English / Spanish)
- Fluent with Medical Terminology
Benefits:
- Employer paid Frontier Direct Care membership for the employee and their immediate family
- Medical, Dental and Vision Insurance
- 100% Medical Cost-Sharing membership for you, with options to add your family through Sedera. Learn more here:
(url removed)
- Access to 401(k) and a team of wealth advisors committed to your portfolio
- Competitive salary
- Unlimited time off plus 9 paid holidays
- Opportunities for professional growth and development
- Supportive work culture emphasizing work-life balance
- Meaningful impact on patient wellness and satisfaction
- Employee Assistance Program
Frontier Direct Care is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply for this position and join us in our mission to revolutionize healthcare delivery. If you are passionate about making a difference in patients' lives and contributing to a collaborative healthcare team, we would love to hear from you. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.