Customer Service Agent
job description
Descrizione del lavoro
Come Join the SIXT Pittsburgh Team. Customer Service Agent $17.55/hr. Do you have great Customer Return experience, Valet experience we would love to talk to you.
Sixth is looking for a Senior Customer Service Agent to oversee the day-to-day planning and developing of their team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, they will assist with developing and training their staff. The ideal candidate possesses the following attributes:
Strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Excellent management skills
Ability to manage stressful or unusual situations while maintaining good customer service
What you will do:
Motivate and inspire the team to surpass their customer service potential and quotas
Coach new agents during the incubation period after training
Communicate the company’s purpose, core values, and vision to employees
Meet and exceed departmental objectives, including conversion targets and lead generation
Constantly aim for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day-to-day basis.
Facilitate cross functional communication within the company for improved working conditions
Actively participate in weekly meetings
Prioritize and meet deadlines from multi-staff members within the department