Customer Service Agent (Onsite At Customer) - Night Ops

Job Description
Major Duties and Responsibilities
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
Provide exceptional customer service to both external and internal customers
Ensure accurate and timely data entry into our operational system
Communicate with domestic customers and their offices
Comply with customer requirements and procedures
Prepare and process documentation
Comply with all U.S. regulations
Update shipment information in Expeditors systems
Review documents for compliance
Invoice customer accurately and timely for provided services
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
Must have customer service experience
Must complete and pass training courses
Pro-active, strong organizational skills
Work well in a team environment
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Must be authorized
Attention to detail
Strong desire to learn
Authorized to work in the United States
Expectations:
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions