Customer Investigations Agent

Job Description
Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

No Degree Travel Percentage :

0%
Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.
What you will be doing:
Customer facing, dealing with payment queries on a day-to-day basis, requesting bank traces, proof of payments and recalls to help resolve Customer issues.
Providing MI and education to customers and internal stakeholders to prevent repeat queries.
Completion of query investigations, from identification of issue through to resolution.
Analysing trends and proactive resolution of issues.
Acquire specialist knowledge to provide accurate advice and information to both internal and external sources.
Prioritise workload effectively throughout the day to ensure all SLA’s are adhered to in a high volume, fast paced and demanding team.
Work as part of the team to ensure daily objectives are met.
Continually look for way of improving efficiencies, providing potential solutions and follow through to implementation.
Build strong relationships with key stakeholders across the business
What you bring:
Strong abiity to analyze data
Ability to resolve incoming complex customer queries related to settlements to customers.
Prior Customer Service experience required.
Strong research skils.
Solutions oriented
Minimum of one years of experience in an office setting and/or finance shared services experience.
What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities
A variety of career development tools, resources and opportunities
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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