Customer Coach

Nbcuniversal - City Of Minneapolis
new offer (02/07/2024)

job description

Job Description
The Customer Coach will respond to inbound customer inquiries, issues and requests via email, phone, and online chat by being yourself and using your newfound knowledge. Follow through with technical issues brought to our attention by customers. You will be the voice of the customer while you track down and determine the root cause of issues, while also correctly logging any issues that need the attention of our Development Team. Some evenings and weekends may be required.
Job Duties
Become a subject matter expert within our tools and platforms to best serve our customers
Respond to inbound customer inquiries, issues and requests via email, phone, and online chat with empathy and understanding.
Follow through with technical issues brought to our attention by customers by being the voice of the customer
Investigate and determine the root cause of technical issues
Achieve KPIs as assigned
Correctly log and document any issues that need the attention of our Development Team
Other duties as assigned

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Customer Coach

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