Customer Care Support Specialist

Job Description
Serve as a single source contact to ensure timely and accurate execution of programs, repairs and pricing for key account customers through 3rd party support, scorecard management and special projects. Responsible for driving field improvements through enhanced training and documentation of key processes.
Work with cross functional team and Hobart Field Organization to improve processes/minimize and/or resolve service issues
Understand 3rd Party Companies requirements and drive consistency in processes across organization
Scorecard management, daily follow-up and reporting to ensure success of key customer relationships and proper procedures are being follow by Hobart Offices
Data integrity maintenance including but not limited to:
market segment codes, Epicor equipment project, service location roll-ups and warranty registration information.
Develop processes/manage/coordinate various programs and special key account projects as needed
PM tracking, follow-up and reporting
Execution and management of pricing structures within system
Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications
Identify service offices and/or personnel where intervention may be needed to improve processes
Other duties assigned by management