Customer Care Specialist - Csid 7/29/2024 Allen, Tx

Job Description
Looking for:
Agents to workONSITE at our Allen, TX Call Center! This job is 100% onsite, not remote
Start Date:
7/29/2024
Compensation:
$18.00/hr.
What you’ll be doing
Experian is seekingCustomer Care Specialiststo join our growing Call Center inAllen, Texas. This is a great opportunity for someone passionate about providing excellent customer service, can interpret and analyze consumers' written or verbal grievances or disputes, and has strong computer skills. An ideal candidate will be resourceful and have the ability to learn quickly and be empathetic with our customers. Additionally, you will:
Taking inbound calls. Assist with credit-related memberships, services, and product offerings;
and advocate for solutions that will help consumers improve their creditworthiness Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections Receive customer requests for assistance;
identify support needed, and either help or forward requests to the appropriate functional area Effectively handle escalated customer issues in a professional and timely fashion
Performance Bonus:
Eligible for a $1,500(additional details below)
Work Location:
701 Experian Parkway in Allen, TX. No remote work will be done during training, or the continued working period. In this role you will be an in office employee during the entire process.