Customer Care Sales Specialist Fully Remote

Join Our Team as a Remote Customer Care Sales Specialist
Are you a dynamic individual looking to make a difference? Join our team as a Remote Customer Care Sales Specialist and become part of a company dedicated to delivering unparalleled service to our valued customers. We prioritize innovation, integrity, and customer satisfaction, offering flexibility and growth opportunities to ensure you thrive while maintaining a healthy work-life balance.
Role Overview:
As a Remote Customer Care Sales Specialist, you'll play a pivotal role in ensuring our customers receive timely and professional support. You'll serve as their initial point of contact, addressing inquiries, resolving issues, scheduling calls and meeting virtually over zoom to educate about our products,and ensuring every interaction leaves a positive impression. This role demands strong communication skills, attention to detail, and a genuine passion for assisting others.
Responsibilities:
Respond promptly to customer inquiries via email and phone.
Provide accurate information and solutions to customer questions and concerns.
Schedule appointments to meet new clients over zoom.
Conduct virtual meetings with new andexisting clients to educate them about our products.
Handle customer issues with empathy and professionalism, escalating complex cases as needed.
Maintain comprehensive product knowledge to effectively address customer queries.
Collaborate with team members to deliver seamless customer service.
Document interactions and follow-up actions accurately in the CRM system.
Strive to achieve or exceed service performance metrics and goals.
Requirements:
Previous experience in customer service or a related field is preferred.
Exceptional written and verbal communication skills.
Ability to empathize and resolve customer needs with patience and professionalism.
Strong problem-solving abilities and attention to detail.
Proficiency in customer service software and CRM systems helpful.
Reliable high-speed internet connection and a conducive remote workspace.
Prior remote work experience is beneficial but not required.
Benefits:
Competitive compensation with performance-based incentives.
Flexible remote work arrangements.
Opportunities for career growth and professional development.
Comprehensive training and mentorshipprogram to ensure your success in the role.
Life insurance coverage.
Health insurance reimbursement.
Retirement plan options.
How to Apply:
If you're passionate about delivering exceptional customer service and thrive in a remote work setting, we want to hear from you! Please submit your resume along with a compelling cover letter highlighting your relevant experience and skills. Show us why you're the ideal candidate for the Remote Customer Care SalesSpecialist role. We look forward to reviewing your application and welcoming you to our team!
At this time we can only accept US based candidates.