Customer care representative - tier i

Sandata technologies - Port Washington
new offer (27/03/2020)

job description

Sandata Technologies is the leading supplier of technology solutions for the national Homecare industry. Sandata is uniquely positioned as a software technology supplier to the Payers and Providers in this growing segment of the healthcare market. The Sandata solutions provide a strong Value Proposition for our clients, including compliance, transparency, efficiency, and cost savings. The Sandata solution has been implemented by thousands of homecare agencies nationwide, is leveraged by national MCOs, and has been selected by numerous state Medicaid agencies to ensure their compliance with the federal mandate to implement Electronic Visit Verification (EVV). The company has a national footprint, and is one of the largest technology vendors for the Medicaid homecare industry. Our powerful and comprehensive solutions provide end-to-end processing for all key clinical, financial and operational functions, enabling your agency to increase efficiency, reduce costs and improve quality of care **What you will do**:
Use questioning and listening skills to identify, research and resolve customer issues/requests Provide effective and timely resolution of a range of customer inquiries Strive for one-call resolution of customer issues Demonstrate superior customer service techniques Document all inquiries and actions Reproduce issue when necessary Follow predefined procedures Train end users Offer alternate solutions Timely and documented follow-up on customer inquiries not immediately resolved Actively participate in all training opportunities offered Maintain knowledge base with Sandata s catalog of services, products as well as State and Federal regulatory requirements Support process improvement initiatives Display time flexibility towards work shifts Maintain high quality standards Ensure security of personal health information (PHI) and report any violations or observations to management

**What You Bring**:
a positive attitude an eagerness to assist our clients 3 years prior customer service, preferably in a call center environment excellent verbal and written communication skills superior customer service skills strong analytical and problem-solving abilities prior software support background preferred ability to work independently and in a team environment attention to detail and accuracy managed care / healthcare billing experience a plus prior experience documenting all inquiries and actions experience using outlook, word, excel, adobe and webex/zoom and shared-screen functionality **sandata employees enjoy the following benefits**:
medical, dental, and vision coverage flexible spending account for health and dependent care life insurance 401(k) plan aflac std, ltd, critical illness, hospital, and accident insurance employee assistance program tuition reimbursement paid vacation and holidays paid lunch break employee discounts and company perks onsite gym casual work environment frequent employee events and fun social clubs onsite cafeteria with free coffee and tea sandata technologies is an equal opportunity employer m/f/d/v

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Customer care representative - tier i

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