Plumbing Store Counter Sales Associate

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are hiring a dependable, friendly counter sales associate to join our expanding team! This role is responsible for providing excellent customer service and sales assistance at the counter of our store. We need someone to contribute to the sales growth and profitability by offering prompt, helpful, and professional assistance to our customers. You will be offering expert knowledge about plumbing products and helping troubleshoot issues. Our ideal candidate enjoys working in a fast-paced environment with a community feel and is willing to go above and beyond for our customers. This is a full-time, hourly position with overtime required. Training will be provided upon hire, including time spent in the warehouse to become familiar with the inventory. This is a great opportunity for someone seeking career growth!
If you’re interested in joining our team at Crosstown, submit your application today or check out our website at to learn more!
Why You Should Join Us:
Competitive salary of $24-30/hour
Robust health benefits
Vision insurance
Dental insurance
Paid vacation and sick time
401k program
Growth opportunities
Training available
Company SWAG!
Annual vacation party
Free snacks available for employees!
What You’ll Do:
Assist customers at the Counter to drive revenue through knowledge of basic sales techniques
Increase sales revenue by proactively engaging in phone calls from potential new clients and following through to close sales
Promptly follow-up on all customer requests for information, quotes, alternative products, and delivery dates
Resolve customer complaints and disputes in a timely, professional manner
Utilize plumbing product knowledge to provide technical support and troubleshoot issues
Maintain knowledge of new and existing products/inventory, technology, and general industry trends
Be the point-person for key accounts
Attend and participate in weekly sales meetings
Proactively communicate promotions and any new products
Uphold company values of teamwork, asking questions, being proactive, being respectful, and bringing your best self to work
Other duties, as assigned
Requirements
2-5 years of experience as a Sales / Service Associate in the plumbing industry
Background in professional customer service experience building long-term customer relationships
Able to multi-task and maintain focus while prioritizing the needs of several customers simultaneously
Previous knowledge of plumbing supply industry and technical product knowledge preferred, but not necessary
Excellent problem-solving skills (listening to, interpreting, and meeting the needs of others;
diagnosing and rectifying problems)
Proactive communication skills, both verbal and written
Strong math skills, including ability to add, subtract, multiply, divide;
utilizing rulers to accurately measure length;
understand conversion between feet and inches, as well as small increments of an inch;
and calculate margins, discounts and percentages
Proficient computer skills
Must be able to work independently with minimal direction
Eager team contributor and ability to wear multiple hats