Control Center Manager - Subway/Elevated

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The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region. SEPTA has become an integral force in the economic success of the Philadelphia region, providing an efficient and reliable source of transportation.
We are seeking candidates for the position of Control Center Manager - Subway/Elevated (4032) in the Control Center Subway Elevated Operations.
Opening Date:
06/14/2024
Closing Date:
06/28/2024
Job Grade:
SAM 38
Salary Range:
Min:
$70,668.00 - Mid:
$88,348.00 - Max:
$106,028.00
OVERALL DESCRIPTION
Coordinate the management of the daily operations of the Broad Street Subway and Market- Frankford Lines. Provide management oversight of train operating personnel to ensure performance of duties in a safe manner. Direct managers to perform specific functions in response/support of service incidents. Produce records of these activities. Directly supervise the Towerpersons in the operation of Fern Rock Yard.
SPECIFIC RESPONSIBILITIES

• Controls and directs the movement of all revenue and non-revenue trains using computerized train control systems, knowledge of signal systems and switches, Operating Rule Book and Standard and Emergency Operating Procedures.
• Adjust and make alterations to schedules to ensure proper spacing and efficient utilization of equipment and personnel.
• Directs and coordinates the movement of all supervisory personnel assigned to train operations, yard operations, stations and facilities on a daily basis to maintain efficient service and respond to typical operational incidents.
• Manage Operational Emergencies via implementing the Incident Command System and coordinating SEPTA response with external Emergency Response Agencies.
• Coordinate with Power Dispatcher for all situations involving traction power, signal power, and facilities power.
• Coordinate with SEPTA Police for all safety and security incidents throughout subway operations.
• Direct and instruct operating personnel in troubleshooting procedures to prevent, reduce, or clear delays.
• Assist with the collection and analysis of train operational data to improve on-time performance and other service measurements.
• Enhance the safety/security of the subway systems and facilities via the management of Closed Circuit Television (CCTV) and system alarms at each station.
• Control and direct all communications with field personnel utilizing radios, telephones, electronic data processing equipment, and other systems as required.
• Operates and utilizes computer and manual reference files, procedures, and schedules.
• Manage the reporting system to document occurrences involving service delays. passenger incidents, equipment failures and defects.
• Ensure all notifications required are properly communicated, including managerial notifications and other emergency notifications.
• Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees.
• Responsible for personal safety and must promote the safety of others.
• Perform other duties as required/assigned.

QUALIFICATIONS AND EXPERIENCE

• High School Diploma or equivalent and a minimum of five (5) years proven transportation experience required.
• Must qualify as a Subway Elevated Control Center Manager within one (1) year.
• Must possess a proficient level of analytical, written, verbal and people skills.
• Subject to be called outside of normal duty hours. Must be able to work day or night shifts, weekends, and/or holidays.
• Basic computer knowledge for reports and train movements is required.

BENEFITS
SEPTA offers a comprehensive benefits and retirement program:

• Medical - Minimal annual premium contribution
  

Benefit plans with No Employee annual premium contribution:

• Prescription
  
• Dental
  

• Vision
  

Additional benefits we offer:

• Defined Benefit Pension Plan
  

• Voluntary Governmental 457B Deferred Comp Plan, with available Financial Advice and Planning Services
  

• Life Insurance
  
• Paid Parental Leave
  
• Tuition Reimbursement
  
• SEPTA Transportation Pass - FREE travel on all SEPTA modes of transportation
  

• SEPTA employees qualify for the Public Service Loan Forgiveness (PSLF) program
  
• Generous Vacation Allowance
  
• Dependent Care Flexible Spending Account
  

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Nearest Major Market:
Philadelphia