Contact Center Supervisor (Remote)

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.
Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
NOTE:
This is a remote position;
however, you must reside within 50 miles of zip code 25405
Duties:
Participate in efforts to improve overall performance
Supervise and manage overall contact center operations:
Workforce Management and schedule management
Quality assurance
Performance management
Reinforce training and coaching contact center agents
Direct customer support, when needed
Engage with client and respond to Government requests
Other duties, as assigned
Requirements
Bachelor's degree (BA/BS)
Minimum of 2 years of contact center/ call center supervisor experience
Minimum of 4 years of call center experience
Strong understanding of Workforce Management processes
Excellent communication and interpersonal skills
Ability to identify training gaps and coach staff to improved performance
Proficiency in CRM software and other contact center technologies
Experience in managing telephony queues and performance metrics
Strong problem-solving and conflict resolution abilities