Conference Concierge

Job Description
At Fairmont Scottsdale Princess, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Concierge – Catering, Conference Services &
/or Events will ensure an engaged team, efficient operations – and service that exceed the expectations of every client.
Consistently offers professional, engaging and friendly service
Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
Consistently offer professional, friendly and engaging service.
Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.
Check in multiple times throughout the day to assist with changes/updates.
Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.
Other duties as assigned