Concierge

Job Description
Be the liaison for on-site guests and manage reservations for the JUST INN Bed &
Breakfast, winery tours, tastings, restaurant, and events
Utilize multi-tasking skills to execute all reservations on our digital reservation platform
Maintain calendars for tours, large groups, and seminars and report on occupancylevels as requested by management
Book lunch, dinner and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team
Sendappropriate confirmation material to guests
Serve breakfast in the morning as scheduled by the manager
Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations
Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information
Ensure premises are well-kept and presentable and hostas neededto ensure a welcoming environment
Ensure guests have an exceptional experience, continuously going above and beyond to meet their needs
Assist with the ideation of new concepts for guest experiences
Ensure the Inn and Housekeeping staff operate safely and comply with company policies and laws