Concierge (Full-Time)

Job Description
Job Title:
Concierge (Full-time)
Hourly Rate:
$26.47
As a Concierge, you will be connecting guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure are guests feel valued.
What you will be doing:
Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times
Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis
Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our area
Actively participate in monthly departmental sales promotions
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
Focus attention on guest needs, remaining calm and courteous at all times
Be knowledgeable of the island, our resort, resort venue menu and resort offerings in order to be our guests’ trusted guide
Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings