Communications Dispatcher I

Job Description
Under supervision, as a Communications Dispatcher I, you will perform a variety of specialized duties in connection with communications dispatch functions. In this role, you will operate a variety of communications equipment, including two-way radio base stations, telephones and radio-paging services to dispatch and transmit information with mobile field units and communicate with the public.
Important and Essential Duties:
Your duties as a Communications Dispatcher I may include, but are not limited to, the following:
Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way radio and pager systems utilized to receive information, request reports and emergency calls from several mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed;
makes phone requests for ambulance, tow-truck or other emergency services;
makes inquiries of other agencies as requested by field units;
reads maps and gives directions on how to get to location of emergency.
Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.
Assists communications dispatchers to coordinate communications emergency procedures by working with staff from various City departments (e.G., Police, Municipal Transportation Agency, Fire, Sheriff and Public Utilities Commission) and communications dispatchers from 911 during accidents, emergencies and natural or other disasters.
Transmits alarm information to supervisor on duty when the department needs assistance;
notifies the Police department daily of streets scheduled for no-parking zones;
prepares records and performs other clerical duties related to these procedures. May monitor surveillance equipment and intrusion alarms from on-site buildings.
Responds to calls and closes out service requests from San Francisco’s 311 Customer Service Center.
Nature of Work:
This is an as-needed position with irregular and limited hours.You may be required to work variable shifts which include nights, weekends and holidays.