Collections Analyst

As a Collections Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for a large collections portfolio, as well as handling customer requests and credit reviews.
This key position reports to the Collections Manager within our Credit, Collections, &
Disputes team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Collections Analyst, you’ll be responsible for:
Initiating collection calls to business accounts
Researching and resolving client billing problems
Identifying root causes contributing to account delinquency
Reviewing and monitoring assigned accounts and all applicable collection reports
Preparing reports for management
Providing timely follow up on payment arrangements and customer requests
Making recommendations to management regarding whether customers should be placed on hold or sent to collections
Researching and resolving customer deductions
Maintaining and documenting customer communications
Reviewing credit limits for new and existing accounts
Requirements
You’ll need to have:
Relevant experience in a commercial, business-to-business (B2B) collections role
Attention to detail, along with strong organizational skills and multi-tasking capabilities
The ability to analyze financial statements
Proficiency with Microsoft Excel at an intermediate level or above (VLOOKUP, Pivot Tables, etc.)
Strong verbal and written communication skills, with a service-oriented mindset
(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)
It’s great if you also have:
Associate’s or Bachelor’s degree in a relevant discipline
Experience with Dynamics 365 software
(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)
About Us
Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.
We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:
Do the Right Thing
Embrace + Drive Change
Be Empowered
Be Relentlessly Focused on the Customer
Benefits
At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.
Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.
We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

Generous annual paid time off program that increases with tenure
Nine paid holidays plus an annual personal vacation to recognize or celebrate an occasion that is important to you
An annual paid day off to volunteer for causes that are near and dear to you
Paid maternity, paternal/secondary caregiver, and adoptive parent leave
Company-paid life and disability insurance
401k program with a company match
Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
Dental plan – including orthodontia coverage
Vision plan – including discount for LASIK surgery
All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services