Clm Functional Sme

Job Description
I360 has immediate openings for an Oracle Contract Life-Cycle Management (CLM) functional SMEs to provide O&
M support for an Oracle Federal Financials R12 shared service environment.
Responsibilities:
Support the Help desk to include resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process.
Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leveraging the tool to create help desk metrics and frequently asked question (FAQ) guides.
Analyze and resolving reported help desk problems.
Triage problems to determine potential causes and to resolve or escalate issues as appropriate.
Develop and conduct functional help desk training sessions for help desk team members.
Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support.
Provide leadership and expertise to analyze, troubleshoot and recommend break fix solutions and improvements based upon “best practices” and R12.2.7 functionality for the following CLM business process flow areas and tasks:
Manage iProcurement Requisitions and Amendments
Manage Requisitions and Awards Approval Processes
Workload Assignments
Manage Solicitations and Solicitation Templates
Manage Contract Awards of all Types
Contract Modifications and Post Award Administration
Process CLM Receipts, Acceptance &
Return
Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed.