Clm And G-Invoicing Sme

Job Description
Responsibilities:
Support the Help desk, including resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process.
Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leverage the tool to create help desk metrics and frequently asked question (FAQ) guides.
Analyze and resolve reported help desk problems.
Triage problems to determine potential causes and to resolve or escalate issues as appropriate.
Develop and conduct functional help desk training sessions for help desk team members.
Ability to Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support.
A good understanding of all components of the G-Invoicing Intragovernmental Transaction (IGT) process, specifically for the Requesting Agency.
In-depth knowledge of Intragovernmental transaction integrations to Oracle Contract Lifecycle Management (CLM).
Ability to provide solutions to G-Invoicing issues in the Production environment.
Hands-on experience simulating G-Invoicing scenarios in a QAC environment and advising users about available options.
Basic understanding of all the features provided by G-Invoicing and dependencies, including the new ones like 7600EZ.
Provide leadership and expertise to analyze, troubleshoot, and recommend break-fix solutions and improvements based upon “best practices” and R12.2.7 functionality for the following CLM business process flow areas and tasks:
Manage iProcurement Requisitions and Amendments
Manage Requisitions and Awards Approval Processes
Workload Assignments
Manage Solicitations and Solicitation Templates
Manage Contract Awards of all Types.
Contract Modifications and Post Award Administration
Process CLM Receipts, Acceptance &
Return
Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed.