Client Support Specialist

Job Description
Hybrid role in a CJ office location
Client Support Specialists play a key role in supporting CJ's advertisers and publishers. Client Support helps advertisers and publishers with a wide range of questions, from the basics of affiliate, to day-to-day management requirements, to advanced topics like reporting. Additionally, Client Support works with our Publisher Development team to assist with high priority issues and identify clients with high management potential. Client Support Specialists are subject matter experts on CJ matters, providing best in class support for prioritized clients.
Do these things interest you? You will:
Become a subject matter expert in many things CJ
Learn the basics of the CJ user interfaces
Implement key processes for day-to-day management and success for affiliate programs
New CJ product and documentation offerings to share with clients
Provide best in class support to managed clients through their account teams via internal support systems and to CJ's advertiser and publisher bases through online and phone channels.
Provide troubleshooting assistance for a variety of general and technical issues based on your subject matter expertise.
Work on goals and projects that will enhance the client experience, such as automating team processes or enhancing documentation for clients.