Client Success Specialist

Pool Troopers is currently hiring a full-time Client Success Specialist.
Great Salary
Great Benefits (eligible after 60-days)
Advancement Opportunities
Pool Troopers, one of the nation's largest and fastest- growing pool service companies, currently serves over 20,000 customers in Florida, Texas, South Carolina, Georgia, and Arizona, and was ranked #1 in 2019. 2020, and 2021 on the Top 50 list by Pool &
Spa News &
Jandy. In October 2020, Pool Troopers partnered with Shoreline Equity Partners (Private Equity Firm) to support the next phase of growth including the execution of rapid acquisition strategy.
As a Client Success Specialist with Pool Troopers, you will have a rewarding career with opportunities for growth and advancement.
Responsibilities:
Confer daily with customers by telephone or in person to adhere to client needs, resolve conflict, and provide solutions
Create quotes for commercial repairs and follow up on the quotes to ensure repairs are being made as expected and in a timely manner
Track availability and inventory of repair parts coming from the distributors
Work closely with Pool Technicians and Pool Maintenance Mechanics regarding quotes and repair statuses
Review Department of Health reports ensuring all items are corrected prior to re-inspection
Serve as the point of contact and communicate with Property Managers, Board Members, and Department of Health Inspectors to cultivate positive relationships
Submit parts for warranty
A Pool Trooper is someone who can recognize problems before they arise, be able to multitask high priority jobs, has strong communication skills, is detail oriented, and a self starter!
Requirements
1-2 years experience in sales, account management, or customer service
High school diploma or equivalent, required
Some college is a plus!
Bilingual (Spanish) is a plus!
Knowledge of commercial pool equipment and DOH requirements is a plus!
B2B experience, required
Position is full-time Monday-Friday working out of either our Ft. Myers or Naples location.
Benefits
We offer all full-time team members:
Competitive Salary $50k-$60k (based on experience)
Health Insurance (Medical, Dental, Vision)
401k with Match
Growth Opportunities
Paid Time-Off
Short &
Long-Term Disability Insurance
Life Insurance