Client Success Manager- Entry Level

Job Description
This is an entry level position andrequires you to be our officein the Crossroads in Kansas City, MO
Do you pride yourself on being organized? Are you a person that enjoys working on a team with multiple competing deliverables?
RPI Consultants is looking for a talented individual to join our Content &
Process Automation Practice as a Client Success Manager. This role works closely with our Practice Manager, Product Managers, Engineering Managers and Project Managers to support the organization and oversight of incoming software support requests, collaborating on licensing renewals, and driving Client satisfaction through empathetic client advocacy and management. You will be on the front lines of working with RPI’s Yoga Flexible Software Clients. The general tasks of this role will be to communicate with clients over email and phone calls, coordinate internal resources across multiple different departments, issue status reports, build client dashboards, schedule resources, triage tickets, track budgets, and create various professional documentation materials for your clients.
The ideal candidate is motivated to start a career in Client Success, presents professionally, possesses a natural aptitude for organization and has a high emotional intelligence. You must be motivated to manage your workload and to prioritize tasks in a fast-paced consulting environment. We can teach you, but you must bring the drive and desire to make this position your own.
Responsibilities
Manage the customer onboarding process, providing product training and educational materials to ensure a smooth and successful transition for new clients
Act as the main point of contact and advocate for customers within the organization, addressing their needs and expectations
Drive product adoption by helping customers understand and leverage the full range of features and functionalities available
Proactively identify and address customer concerns, risks, and potential churn indicators to retain customers and reduce churn rates
Identify opportunities for upselling and cross-selling additional products or services, suggesting relevant solutions and demonstrating the added value
Foster customer advocacy by ensuring positive experiences with the product and company, encouraging referrals, testimonials, and case studies
Collect and share customer feedback and insights with relevant departments (such as Product Management, Development, and Marketing) to help improve the product and overall customer experience
Collaborate with Account Executive’s on contract renewals, addressing any concerns or issues that may impact a customer's decision to renew their subscription
Monitor customer health metrics (e.G., usage, satisfaction, support requests), proactively identifying potential issues and addressing them before they escalate
Act as an escalation point for customer support issues, collaborating with the support team and other departments to resolve complex problems and ensure customer satisfaction
Oversee the management of incoming support requests, ensuring efficient triage, optimal resource allocation, and prompt resolution to maintain high customer satisfaction