Client Success Associate

Job Description
Travel Required:
Yes, 50%
The Client Success Associate is responsible for managing a portfolio of clients and providing exceptional account management in the Florida market.
Primary Job Duties:
Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients
Oversee the successful completion of compliance requirements by all needed participants
Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.
Assist with changes, updates, and ongoing issue resolution
Serve as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as needed
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
Provide regulate status updates to the Director of Client Success via regular operating meetings and one-off communications
Be well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution
Work closely with clients to launch participation in available group purchasing options
Provide key market updates via professional communications to all clients in the portfolio
This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence
Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)