Client Solutions Manager

Job Description
About this Role
Our company is looking for a Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role of the CSM is to partner with the sales team to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs.
Responsibilities
Drive Results:
Regularly analyze program performance in conjunction with client business goals to provide consultative guidance that drives performance and incremental opportunities
Client Relationship Management:
Provide world class service to clients, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner
Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
Manage escalations as a top and strategic priority
Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables
Sales Support &
Media Strategy Development
Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
Campaign Execution &
Operations
Manage asset collection with Client
Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
Oversee billing/invoicing process;
confirm billing detailswith supplier for CRM input, Finance communication and manage any invoice adjustments
Review and finalize campaign completion reports
Other:
Challenge yourself to become an expert in digital media channels for maximum impact – including display, mobile, search, social and online video, among others
Requirements / Skills
BA/BS degree or equivalent
5+ years of account management, client success, ad operations, analytics and/or sales experience
Excellent interpersonal communication skills
Solution oriented mindset / Analytical thinker
Technical aptitude and the ability to pick up new technology quickly
Efficient time management skills – able to sustain timeline management and campaign deliverables
Strong organizational skills
Proven thought leader in strategic planning and operational efficiencies
Ability to work under pressure and adapt quickly to adverse situations
Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
Working knowledge of retail, ecommerce, and digital industry
Experience in with planning/CRM platforms (Preferably Salesforce, Placements.Io)
Problem-solver with investigative skills