Client Services Associate Ii

Job Description
The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.
Essential Duties and Responsibilities:
Perform duties of Client Services Associate.
Assist in training new employees.
Act as a mentor to the Client Services Associates.
Participate and/or support department projects as assigned by Leadership.
Ability to handle a higher case load or additional Account Managers as defined by Leadership.
Manage elevations when other members of Leadership are not available.
Assist Leadership with case audits for trainees as needed