Client Service Director- Market Research (Remote)

Job Description
Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
Actively network within existing client contacts for any new business/prospects
Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
Consulting with clients on sample design and business issues.
Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
Resolving sales or delivery issues with client and Operations teams
Managing bid requests, and ensuring proper and timely delivery
Collaborating with partners and vendors to ensure seamless project execution
Act as the liaison between Sales and Project Managers on all projects.
Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities.
Maintaining personal quota while delivering on the above